In literally every bank around the world, you’re certain to find a relationship manager. But do not just go with the name, it isn’t about relationships that you’re thinking of right now, nah, instead, it has something to do with your and your bank’s relationship. Yes, that’s what we’re talking about. And since ICICI is the 2nd largest bank in India right now, you expect to see a relationship manager in every branch of ICICI Bank in the country, right? Well, that’s how it is. And today, we’ll be telling you a lot about relationship managers, and most importantly, how to find a relationship manager at ICICI Bank. So, if that’s what you’re here for, just keep on reading. Here we go then.
First of All, Who Exactly Is A Relationship Manager in a Bank?
See, most people have some misconception about relationship managers that they’re just there to help out businesses and rich individuals, but that’s not actually true at all. A relationship manager is there to help out regular people as well. And if we go by the definition of the term or job role itself, well, a relationship manager is the one professional who’s there to ensure a healthy relationship between the bank and the clients/customers. Simple as that!
A relationship manager at the bank is the one who makes sure that you (as a customer) are satisfied with the services you’re getting and your problems are being solved effectively. That’s just the basic level stuff though, there are so many other things that they’re responsible for as a relationship manager at the bank. We’ll come to that later.
What Do They Actually Do All Day?
Alright, now let’s see what a relationship manager is responsible for on a day-to-day basis, shall we?
- First of all, they’re the ones who talk to the customers/clients, like they answer questions, solve problems, and make sure that you, as a customer, are satisfied no matter what.
- Then, another big role they play is to give you important advice so that you can manage your money better and take better benefit from the banking services of that particular bank.
- Other than that, you know that banks have many different products to offer to you as a customer, right? Well, a relationship manager at the bank is there to pitch those products to you and try to sell these extra services if they see that these services are useful to you.
- Other than that, they’re also responsible for using analytical tools to keep an eye on how good the bank branch is performing and seeing what they can improve on to make sure that every customer is happy.
- If let’s say the bank has assigned a personal relationship manager to you as an important client or customer, in that case, he/she can also manage your investment portfolio too, like not just keep an eye on it or give you advice about it, but also manage the inform you about the risks that can come down the line.
Who Can Get a Relationship Manager?
Sure, it is true that relationship managers at the bank are also for regular people as well, but you’d have to go find one and talk to them on your own, and that’s pretty much the case with ICICI Bank too. Though, let’s say you’re an important customer to the bank and have a Privilege Banking account, then you may see that the bank will assign a personal relationship manager to you. In ICICI bank’s case, if you have a Gold Privilege account and you keep more than Rs. 50,000 in your bank account on average, then you might get a relationship manager assigned to you.
Or it could be that you have a big FD with the bank itself, like more than Rs. 2.5 lacs, and sure enough, if that’s the case then also you’ll be assigned with a relationship manager.
And then there are people with Titanium Privilege accounts, who managed about Rs. 1.25 lacs in their account on average every month, or maybe they have an FD of more than Rs. 6.25 lacs, in this case as well, these customers will be assigned a relationship manager that will be more than happy to always talk to them.
How to Find Your Relationship Manager In ICICI Bank?
Alright, now let’s get to the most important part. Like, how exactly can you find your relationship manager in the ICICI bank branch? So here:
First of all, if you know that you’re someone who the bank has assigned a relationship manager to, then you can just straight up call the bank people and ask them to connect you with him/her. In most cases though, you can just straight up call them at 022 4440 0000, so pick up the phone and dial this number. That’s it.
Another way is to do it online, like through the ICICI Bank’s website. How? Oh, that works with internet banking. Like, just log in to your internet banking account, and just look at the bottom left corner of the main page. Right there, you might see your relationship manager’s name and how to reach them directly. If you still don’t know what we’re talking about, then once again, you have the option to connect with the customer care service on call or via chat or something like that, and you can ask them to connect with your relationship manager.
And then you have the option to just go to the nearby physical ICICI Bank branch and ask the bank people there about the relationship manager. He/she often has a dedicated office within the bank branch, so you might get to meet him/her right there face to face. If not, you can once again ask the bank people to connect you with the relationship manager regarding your problem. They’ll be more than happy to help you out.
Conclusion
There you have it. This is precisely how you find a relationship manager in ICICI Bank, and now you also know what he/she can help you out with and in what scenarios you get a personal relationship manager assigned to you. Right? So, that’s pretty much it for today.
