Firstsource Solutions Limited is a leading company in the business process management (BPM) industry. Firstsource, a division of the RP-Sanjiv Goenka Group, offers its clients customized services and solutions in a variety of industries, including banking and financial services, healthcare, communications, media, and technology. “Digital First, Digital Now” is the company’s guiding principle.
Firstsource Solutions – Quick Overview
| Particular | Details |
| Company Name | Firstsource Solutions Limited |
| Type | Public Listed Business Process Management (BPM) & IT-Enabled Services Company |
| Industry | Business Process Outsourcing / Management Services |
| Founded / Incorporated | 2001 (as ICICI Infotech Upstream Limited) |
| Former Names | ICICI Infotech Upstream Ltd; ICICI OneSource Ltd; became Firstsource Solutions Ltd in 2006 |
| Headquarters | Mumbai, Maharashtra, India |
| Founder / Origin | Originally established by ICICI Bank; later became part of RP-Sanjiv Goenka Group |
| Parent / Promoter Group | RP-Sanjiv Goenka Group |
| Chairman | Sanjiv Goenka |
| MD & CEO | Ritesh Idnani |
| Core Business | Business process management & outsourcing; technology-led customer lifecycle solutions |
| Major Services | Customer experience management, collections & receivables, transaction processing, healthcare & mortgage services, analytics, AI-enabled back-office services |
| Markets / Clients | Banking & Financial Services, Healthcare, Communications, Media & Technology, Retail & diversified industries |
| Global Presence | Delivery & service centers across 10+ countries including India, USA, UK, Philippines, South Africa, Australia, Mexico, Romania, Trinidad & Tobago, Turkey |
| Employees | ~34,000+ globally |
| Area Served | Worldwide (global clients including Fortune 500 & FTSE 100 companies) |
| Stock Exchange Listing | BSE & NSE (Ticker: FSL) |
| CIN | L64202MH2001PLC134147 |
| Market Position | Leading Indian BPM/BPO provider with strong global delivery network |
| Recent Strategic Focus | AI-led platforms, advanced automation, digital transformation for client operations |
| Official Website | firstsource.com |
Net Worth and Market Cap
The market capitalization or net value of Firstsource Solutions Limited is INR 221.34 billion. 242.01 billion is the enterprise value.
Corporate Leadership
Firstsource Solutions Limited is a Mumbai-based Indian business process management firm. The RP-Sanjiv Goenka Group is the owner. Among the company’s key personnel are Sohit Brahmawar (COO), Dinesh Jain (CFO), Ritesh Idnani (CEO & MD), and Sanjiv Goenka (Executive Chairman).
Overview of Services
Firstsource offers business process management for the telecom and media, banking and financial services, customer service, and healthcare industries. Financial services, telecommunications, and healthcare organizations are among its clientele.
Customer acquisition, onboarding, transaction processing and payments, disputes and complaints, and other banking and financial services and solutions are all provided by the organization.
Additionally, it offers health plan services like as data and network management, enrollment and invoicing, customer support, care coordination, credential provider, and claims operations.
The company also provides media/edtech solutions, such as digital collections, learners assistance, student pre-registration and enrollment, content production and enrichment, and other services for a variety of industries.
Banking and financial services, media and technology, healthcare, communications, retail, energy, and utilities are among the industries it supports.
Scale of Operations
India, the United States, the United Kingdom, the Philippines, South Africa, Mexico, Australia and New Zealand, Romania, Trinidad and Tobago, and Turkey are among the countries where Firstsource runs delivery and service facilities. Healthcare, Banking and Financial Services, Communication, Media, and Technology, and Diverse Industries are its operating segments.
